Review of Kal Tire by Diana

Posted: Monday, 16 January 2017 - Langley
My first experience with Kal Tire in Maple Ridge was unsatisfactory. The work is fine. The customer service is inconsistent. It depends on who you are talking to the answer you get for the same question. One customer service rep in particular seems to give unreliable information. He told me "Wheel alignment doesn't change." After over 50 years of driving a car, I know just how ridiculous that statement is. I had four new tires put on my car, and was told I would receive a 20% discount on the wheel alignment (after I convinced them I needed one). The invoice shows no discount. I was told after the new tires were put on that I was to return to have them re-torqued and that it would take 5 minutes to do that. I sat outside in my car in the cold waiting for the rep to come and re-torque the tires, and then left. One rep told me that not having the caster and camber adjusted would cause wear on my tires (after the alignment was done) The other rep told me that as long as the car was driving straight, I didn't need the caster and camber adjusted. Check out customer satisfaction with each your customer reps. Someone doesn't know what he is talking about, and he is disrespectful even though he smiles. I'm going back to Fountain Tire. I tried Kal Tire out on a whim, not because I was unhappy with the service and work they did on my car.

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